Direct Mailers: An out of date list could cost you, big time!

You never know where a valuable marketing tip may come from. While I was perusing the November issue of The Costco Connection this sidebar story caught my eye and I wanted to share it with you: “Outdated mailing lists will cost you.”

According to the article, the USPS wants to reduce the amount of undeliverable addressed mail which costs them about $2 billion every year. The main cause? People on the move. (And in this year of rampant foreclosures, you can imagine). So, on November 23, 2008, the postal service is instituting new Move Update requirements to include all standard mail in addition to first-class mail, and also to shorten the minimum frequency of change-of-address processing from 185 days to 95 days prior to the date of mailing to be eligible for automation and presort discount rates.

Update or pay the price

If you rely on mass mailings to market your product or services, make sure your list is clean and current.  If it is filled with bad addresses, you could miss potential customers and lose touch with customers who have moved. But that’s not all. If the USPS finds mail pieces that are noncompliant, like the rotten apple in the proverbial barrel, the entire mailing is considered noncompliant and you could be fined 7-cents for every piece in the mailing.

 

 

Website content … does spelling really matter?

The Web, especially, is rife with typos, misspelled words, run-on sentences…but why should we care?

Simple. This real-life example explains it best. A copywriting client, who happens to be in the building trades, had a misspelled word on his truck. Instead of installation, it read instalation. A driver of another vehicle pulled up alongside him and said, “I hope your work is better than your spelling.” Yikes!

It’s all about how you present yourself to the world. Sloppy writing and spelling makes you look unprofessional, and you can’t always count on spell check for accuracy. So do yourself a favor. Ask someone to proofread your work. A second set of eyes can spot errors before you publish and save you the embarrassment.


 

Does your marketing message stand a chance?

“Communication that doesn’t take a chance, doesn’t stand a chance.”

These pearls of wisdom were uttered by Carlos Segura, an award-winning designer and founder and principal of Segura, Inc.

His words really hit home with me. Why? Because all too often businesses want to take the safe and familiar route in their marketing communications, a strategy that results in bland copy that doesn’t connect (i.e., stand a chance) with their audience.

In one of my favorite newsletters, The Monday Morning Memo, Roy H. Williams (aka The Wizard of Ads®) gave some examples of copy that didn’t connect. He’s talking about ads but his comments hold true for any marketing communications:

1. The ad was so predictable that few people even noticed it.
SOLUTION: Get a new ad writer or remove the handcuffs from the one you've got.

2. Prospective customers noticed the ad, received the message and understood it perfectly. They just didn't care.
SOLUTION: Dump the irrelevant subject matter. Discover what people actually care about and talk about that instead.
Good advice.

Before you unleash your next piece of written communication, ask yourself these questions:
• Is your copy free of technical jargon?
• Is it written in a friendly, conversational tone?
• Is it loaded with benefits, not just a list of features?
• Does it reflect the personality of your company and set you
apart from your competitors?
• Does it take complicated information and make it easy to understand?
• Does it talk about something your customer cares about?

Hopefully you answered yes to all of the above. If not, look back at point  #1 above—hire a new writer or take the handcuffs off the one you’ve got.

Case studies…and why you need them.

I recently co-authored an article for North Bay Biz magazine talking about the many benefits of case studies (or, success stories, as I prefer to call them). 

When you first hear the term, you may think: bo-ring. But think again. What’s more compelling than the story of a challenge well met, a customer well served…especially when it’s told primarily from the customer’s point of view? They’re touting your services, not you, making it all the more believable.

One of the main benefits of using success stories as part of your marketing mix is their versatility. That’s right, you pay a freelance copywriter once for a case study that you can repurpose in a myriad of ways. For example, I am currently writing case studies for DriveSavers Data Recovery Services. This savvy client is adapting their success stories for use in press releases, trade show hand-outs, newsletter and ads. And oh, did I mention on their website? Not a bad ROI!

 

To learn more about this affordable, effective, multi-tasking marketing tool, check out my article at copywhiz.com. Then think about your own success stories and how you can leverage them in your marketing materials.

 

Are you using case studies now? I’d love to hear how your business benefits from using this powerful tool.